Connect Shopify POS sales, inventory transfers, returns and stock movements with the systems that run your business. Pocketknife translates retail activity into the appropriate ERP processes, helping every location work from an accurate inventory position.
Available inventory: Up to date
Stock transfer: In transit
Return processed
Running Shopify POS across multiple locations is only one part of the retail operation. Sales, transfers, returns and exchanges also need to be reflected accurately in the ERP. Without connected workflows, Shopify can show stock in one location while the ERP records it somewhere else.
When an in-store sale is completed through Shopify POS, Pocketknife sends the transaction into the connected ERP so the central inventory position can be updated.
Pocketknife translates Shopify’s transfer stages into the corresponding ERP inventory process, including stock that has been shipped but not yet received.
Returns and exchanges can affect inventory differently. Pocketknife routes stock back into sellable inventory or to the appropriate damaged-stock location according to the return outcome.
Pocketknife coordinates Shopify POS activity with the ERP at each stage, translating retail actions into the correct inventory movements rather than relying on a basic one-way data sync.
A customer purchases or returns an item at a retail location using Shopify POS. The transaction is captured with the relevant location, products, quantities and payment information.
Pocketknife identifies whether the activity is a sale, transfer, return or exchange and maps it to the appropriate process in the connected ERP.
The corresponding transaction or stock movement is created in the ERP, which can remain the central source of truth for inventory across the business.
The latest ERP inventory position is synchronised back to the relevant Shopify locations, helping staff work from a consistent view of available stock.
A transfer is not one instant movement. Pocketknife recognises when stock has been created for transfer, shipped from the original location, placed in transit and received at its destination.
The requested origin, destination and products are recorded.
Pocketknife creates the corresponding ERP transfer and moves the inventory into an in-transit state.
The ERP no longer treats the inventory as available at the original location.
Pocketknife completes the corresponding ERP movement and places the inventory into the destination location.
Sending completed sales to an ERP is only part of the job. Multi-location retail also requires inventory transfers, returns, exchanges and stock states to be interpreted correctly across both systems.
Answers for retailers managing Shopify POS transactions, inventory movements and returns across multiple physical locations.
Yes. Pocketknife can connect Shopify POS activity with the merchant’s ERP so in-store transactions flow through the appropriate operational and inventory processes.
Yes. Completed Shopify POS transactions can be captured by Pocketknife and sent to the connected ERP, similar to the way online orders are processed.
No. Pocketknife acts as the orchestration layer between Shopify and the ERP. The ERP can remain the central source of truth for inventory and other operational data.
Yes. Pocketknife can connect Shopify POS with Pronto, including sales, inventory and stock-transfer workflows. Other ERP environments can also be supported depending on the merchant’s systems and requirements.
Yes. Pocketknife can coordinate ERP inventory updates with the relevant Shopify locations, helping stores work from a consistent view of available stock.
Pocketknife recognises the different stages of the Shopify transfer lifecycle and translates them into the corresponding ERP inventory movements.
Once a transfer is shipped, Pocketknife can create the corresponding ERP transfer and place the inventory into an in-transit state until it is received at the destination.
When the Shopify transfer is completed or received, Pocketknife can complete the matching inventory movement in the ERP and place the stock into the destination location.
Yes. Pocketknife can interpret returns and exchanges and ensure the resulting inventory movement is reflected in the ERP.
Yes. Depending on the return outcome, Pocketknife can route an item back into sellable inventory or to the appropriate damaged-stock warehouse or location.
Yes. Retail teams sometimes need to process an exception outside the standard return workflow. Pocketknife can support agreed operational rules while still routing the resulting inventory correctly.
Yes. POS Support is designed for retail environments where large transaction volumes and frequent stock movements require Shopify and the ERP to remain closely aligned.
Yes. Additional Shopify POS locations can be incorporated into the connected inventory workflow, making the capability suitable for growing, seasonal and changing retail networks.
We will map your Shopify POS, ERP and inventory workflows so sales, transfers, returns and location-level stock movements reach the right system at the right stage.
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