Pocketknife connects Shopify with your carriers and fulfilment systems, keeping shipping rates, fulfilments and tracking information synchronised across every order.
Rates sit with the carrier, fulfilment happens in a warehouse or 3PL, and tracking ends up in a portal no one checks. When those systems are not connected, teams rekey addresses, copy tracking numbers by hand and leave customers guessing where their order is.
Live carrier rates can be returned at checkout so buyers see accurate shipping instead of flat guesses that under or over charge.
As orders move to fulfilment, Pocketknife can create the fulfilment and generate carrier labels using the right service and package details.
Tracking numbers and delivery status can flow back to Shopify, your ERP and the customer, so everyone sees the same up-to-date state.
Fulfilment should be one connected flow, not a chain of copy-paste steps between Shopify, the warehouse and the carrier portal.
When a buyer checks out, carrier rates and service levels can be returned so they choose from accurate, real shipping options.
The order is sent to the right warehouse, location or 3PL for picking and packing, with the shipping service already known.
A shipping label is created with the correct carrier, service and package details as the order is dispatched.
The tracking number and fulfilment status are written back to Shopify and your ERP, and the customer is notified their order is on its way.
Most stores stitch carriers and fulfilment together with manual steps or basic apps that stop at the label and never close the loop on status.
Answers for Shopify Plus teams connecting carriers, warehouses and 3PLs for rates, labels, tracking and fulfilment status, alongside ERPs like Pronto Xi, Microsoft Dynamics 365 Business Central, Apparel21, ASW, Exact and Oracle E-Business Suite.
Yes. Where the carrier supports it, live rates and service levels can be returned at checkout so buyers see accurate shipping costs instead of flat estimates.
Yes. As orders move to fulfilment, carrier labels can be generated with the correct service and package details as part of the dispatch flow.
Yes. Tracking numbers can be written back to the Shopify order so the customer and your team can see them in the usual place.
Yes. Because tracking and fulfilment status flow back to Shopify, standard shipping and delivery notifications can reach the customer without manual updates.
Yes. Fulfilment and delivery status can be synced back to your ERP so operations and finance see the same state as the storefront.
Yes. Orders can be routed to a 3PL or warehouse for pick, pack and dispatch, with labels and tracking captured and synced back.
Where the carrier account and integration support it, negotiated or account rates can be used rather than only public rates.
Yes. Orders can be routed to the right location or warehouse for fulfilment, which also supports accurate rates and dispatch from the correct origin.
Carriers that expose rating, labelling and tracking through an API or an established integration can be connected. We will confirm coverage for the specific carriers you use.
Where the carrier and fulfilment setup support it, multi-parcel shipments and partial fulfilments can be handled with tracking captured per shipment.
Fallback rates or service rules can be configured so checkout still works even if a live rate lookup is temporarily unavailable.
No. Pocketknife connects the carriers and fulfilment providers you already use, so shipping, labels and tracking flow through Shopify and your ERP instead of living in separate portals.
We will map your carriers, fulfilment providers and ERP so shipping costs, labels, tracking and delivery status flow automatically between Shopify, your warehouse and your customers.
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