Invoice payments FAQ
What to know before you let
customers pay invoices online.
Clear answers on invoice visibility, ERP invoice data and payment
collection for Shopify Plus teams using systems like Pronto Xi,
Microsoft Dynamics 365 Business Central, Apparel21, Exact or
Oracle E-Business Suite.
Can B2B customers pay multiple invoices at once?
Yes. Customers can select multiple open invoices and pay the
selected total in one flow, so your team can collect several
outstanding invoices without asking the buyer to process each
one separately.
Does invoice data come from our ERP?
Yes. Pocketknife is designed to show ERP-backed invoice records
from systems like Pronto Xi, Microsoft Dynamics 365 Business
Central, Apparel21, ASW, Exact or Oracle E-Business Suite,
including balances, due dates, remaining amounts and status.
Can customers download invoice PDFs from the portal?
Yes. The invoice page can expose downloadable invoice documents,
so buyers can find their own paperwork instead of asking
accounts or customer service to resend it.
Can customers make partial payments or pay any amount?
Yes. Pocketknife can support invoice payments, batch payments,
balance payments and pay-any-amount flows, depending on how your
business collects B2B payments.
How does Pocketknife help with reconciliation?
Payments can carry invoice, customer, account and location
context back into your ERP workflow. That gives finance teams
cleaner payment data and reduces manual matching against mystery
deposits.
Can invoice payments work with customer-specific terms?
Yes. The portal can show the customer's account terms, due dates
and open balances so buyers understand what is due and when
before they pay.
Can buyers pay by branch, location or account?
Yes. Invoice views and payment links can stay tied to the
correct customer, branch, location or account, which matters
when your B2B customers buy across multiple sites.
Can customers search for a specific invoice number?
Yes. Customers can search and filter invoice records so they can
find the right invoice without contacting support or accounts.
Can the portal show overdue invoices?
Yes. Pocketknife can show overdue invoice status, remaining
amounts and due dates so customers know what needs attention.
Can customers see credit notes or account credits?
Yes. The invoice experience can include credit amounts and
account context so buyers understand how credits affect their
balance.
Can invoice payments be restricted by buyer permissions?
Yes. Access can follow your B2B account and user permissions, so
the right buyers can view invoices or make payments for the
right account.
Can sales reps or support pay invoices on behalf of a customer?
Yes, if you allow it. Sales reps or support users with the right
permissions can open the customer account, select the invoice
and complete the payment on the customer's behalf, while
Pocketknife keeps the payment tied to the right account, invoice
and user action.
Does Pocketknife send receipts after payment?
Yes. Payment flows can send receipts and keep the payment record
connected to the invoice and customer account.
Can customers export invoice data?
Yes. Invoice data can be exported where enabled, helping buyers
reconcile their own account records without asking your team for
spreadsheets.
Can we choose what invoice details customers see?
Yes. The invoice table can be configured around the fields that
matter to your business, such as invoice number, customer, due
date, status and remaining amount.
Can the invoice page show account balance and balance due?
Yes. Pocketknife can show live account balance and balance due
information when that data is available from your ERP or account
system.
Can invoice payments reduce accounts receivable admin?
Yes. Buyers can self-serve invoice documents, balances and
payments, which reduces routine accounts receivable requests and
manual follow-up.
Can payment links include invoice and customer context?
Yes. Payment links can include the relevant customer, account,
location and invoice context so finance teams can understand
what was paid in Shopify and reconcile it against the ERP.
Can the invoice portal support card or bank payment providers?
Yes. Pocketknife can be mapped to your chosen payment provider
and payment flow, depending on how your business collects B2B
payments.
Do we need Shopify Plus for invoice self-service?
Pocketknife is designed for B2B teams running Shopify with
ERP-backed account workflows, especially when customers need
invoice visibility and payment collection in the portal.