PIM integration FAQ
What to know before connecting Shopify to your PIM.
Answers for Shopify Plus teams connecting PIM, ERP and product
content workflows across systems like Pronto Xi, Microsoft
Dynamics 365 Business Central, Apparel21, ASW, Exact, Oracle
E-Business Suite, Akeneo, Salsify and Plytix.
Can Pocketknife connect ERP products to a PIM before Shopify is
updated?
Yes. Pocketknife can start with the ERP product list, match each
product by SKU or another unique identifier, then enrich the
Shopify update with PIM content.
Why not store all product information in the ERP?
Most ERPs are not built for ecommerce content. They usually hold
item, pricing and stock data, while product descriptions,
imagery, spec sheets and attributes often belong in a PIM.
Can PIM images be pushed into Shopify?
Yes. Image URLs or managed product media can be included in the
Shopify product payload so updated PIM imagery can flow through
to Shopify.
Can spec sheets and technical files be synced?
Yes. Spec sheets, manuals, safety files and other product
documents can be pushed as links, metafields or file references
depending on how the Shopify theme uses them.
Can product titles and descriptions come from the PIM?
Yes. Titles, descriptions, product copy and other
customer-facing content can come from the PIM instead of relying
on short ERP item descriptions.
Can updates in the PIM automatically update Shopify?
Yes. Once the PIM is connected into the product sync flow,
changes to images, descriptions, attributes or files can trigger
Shopify updates instead of manual admin edits.
Can this work with Pronto Xi or Business Central product data?
Yes. Pocketknife is built for Shopify Plus teams using ERP
product data from systems like Pronto Xi, Microsoft Dynamics 365
Business Central, Apparel21, ASW, Exact and Oracle E-Business
Suite.
Can this work with Akeneo, Salsify or Plytix?
Yes, if the PIM can provide product content by API, feed or
another reliable export. Pocketknife can map that content into
the Shopify product update flow.
Can PIM attributes become Shopify metafields?
Yes. Product specs, dimensions, compliance fields, files and
custom attributes can be mapped into Shopify metafields when the
storefront needs structured product data.
Can variant-level product data be enriched too?
Yes. Variant data can be matched by SKU or item code so variant
images, sizes, colours, barcodes, dimensions or custom
attributes can be sent to Shopify.
Can Shopify keep manual image ordering?
Yes. Product image ordering can be handled carefully so syncs do
not unnecessarily undo the way your team wants images arranged
in Shopify.
Can Pocketknife stop duplicate SKUs causing bad product updates?
Yes. Product sync can use SKU matching and block unsafe syncs
when product data cannot be matched cleanly, so bad product
records do not get pushed blindly into Shopify.