Your customers can set up orders to be automatically placed on a
defined schedule. Recurring Orders helps B2B customers automate
repeat purchasing through scheduled carts and draft orders
connected to Shopify and ERP workflows.
Customers can schedule frequently ordered products, manage
quantities and reorder cycles, while businesses maintain
visibility into pricing, fulfilment and account activity.
Recurring orders turn predictable B2B buying into a managed schedule. Customers can keep essentials topped up, while your team avoids rebuilding the same order again and again.
Standing orders give merchants a clearer view of what will be needed next week or next month.
Customers can save the products, quantities and cadence once, then adjust the schedule when their needs change.
The schedule can be paused, resumed or changed before the next order is created.
A recurring order keeps the customer’s saved products, quantities, next order date and frequency together. That means fewer “same as last time” requests in the inbox.
Pocketknife can check whether a customer location is eligible for recurring orders before the schedule is saved, so the feature matches the way you sell on account.
Clear answers on scheduled reordering, buyer-managed standing orders and ERP-connected repeat demand for Shopify Plus teams using systems like Pronto Xi, Microsoft Dynamics 365 Business Central, Apparel21, Exact or Oracle E-Business Suite.
A recurring order is a saved B2B order schedule with products, quantities, frequency and next order date. It helps your team support standing orders without rebuilding the same cart manually.
Yes. Customers can adjust line quantities, frequency and next order date, so the schedule stays useful as their demand changes.
Yes. A recurring order can be paused when the customer does not need the next run, then resumed without deleting the schedule.
Yes. Recurring orders can use the same customer account, catalogue and pricing context as the rest of the Pocketknife portal, so repeat orders stay aligned with B2B terms from Shopify and your ERP.
When a recurring order is due, Pocketknife can create the next order from the saved schedule and keep the order connected to the normal Shopify and ERP workflow.
Yes. The customer can use reorder now when they need stock earlier, while the recurring schedule can still calculate the next future run.
Yes. Recurring orders can be started from an existing order so customers do not need to rebuild the same product list from scratch.
Yes. Upcoming next order dates help your team see repeat demand before the order is created.
Yes. Customers can adjust line quantities and keep the saved schedule aligned with what they actually need.
Yes. Delivery instructions can stay attached to the recurring order so repeat fulfilment does not rely on memory or email notes.
Yes. Eligibility can be checked against account rules, such as whether a customer location can create orders on account.
Yes. The recurring orders view can support search, customer filters and status filters such as active or paused.
Yes. Recurring order history can show prior runs, order totals, statuses and ERP order numbers where available.
Yes. Shipping lines and totals can stay attached to the recurring order so your team and customers understand the expected order value.
Yes. Orders created from a recurring schedule can flow through the same Shopify and ERP order handling used by other B2B orders, including workflows connected to Pronto Xi, Microsoft Dynamics 365 Business Central, Apparel21, ASW, Exact or Oracle E-Business Suite.
Yes. Reminder timing can be configured so customers or your team have time to review a scheduled order before it runs.
Yes. Your team can help manage schedules, pause orders, resume orders or update details on behalf of customers when they have permission.
Yes. Customers can manage repeat orders themselves, which reduces repeat phone calls, emails and manual order entry for your team.
Yes. Recurring orders can support daily, weekly or monthly intervals depending on how you want to offer scheduled reordering.
Yes. A saved schedule helps customers keep essential products topped up and helps merchants avoid missed repeat revenue.
We will map recurring orders to your catalogue, account terms, reorder rules and ERP workflow, so standing orders run without becoming another admin queue.
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